Ensemble Workflow

Terms of Service

Last updated: 12/26/2025

1. Acceptance of Terms

By accessing and using Ensemble Workflow ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these Terms of Service, please do not use the Service.

2. Description of Service

Ensemble Workflow is an AI-powered workflow automation platform that enables users to design, orchestrate, and observe AI agents and workflows. The Service provides tools for building and managing automated workflows with voice and chat capabilities.

3. User Accounts

To access certain features of the Service, you must register for an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Maintain the security of your password and account
  • Accept all responsibility for activities that occur under your account
  • Notify us immediately of any unauthorized use of your account

4. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Distribute malware, viruses, or harmful code
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the Service
  • Use the Service for any illegal or unauthorized purpose
  • Harass, abuse, or harm other users

5. Intellectual Property

The Service and its original content, features, and functionality are owned by Ensemble and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You retain ownership of any content you create using the Service. By using the Service, you grant us a license to use, store, and process your content to provide the Service.

6. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

7. Payment and Billing

If you subscribe to a paid plan, you agree to pay all fees associated with your subscription. All fees are non-refundable unless otherwise stated.

  • Subscription fees are billed in advance on a recurring basis
  • You authorize us to charge your payment method for all applicable fees
  • We may change our pricing with 30 days notice
  • Failure to pay may result in suspension or termination of your account

8. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties, or for any other reason.

You may terminate your account at any time by contacting us or using the account deletion feature in your account settings.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, secure, or error-free, or that any defects will be corrected.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ENSEMBLE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

11. Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will notify users of any material changes by email or through the Service. Your continued use of the Service after such modifications constitutes acceptance of the updated terms.

12. Contact Information

If you have any questions about these Terms of Service, please contact us at support@ensembleworkflows.com