Ensemble Workflow

Privacy Policy

Last updated: 12/30/2025

Introduction

Welcome to Ensemble Workflow ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered workflow automation platform.

By using Ensemble Workflow, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We collect several types of information from and about users of our platform:

Personal Information

  • Name and email address
  • Account credentials (encrypted)
  • Profile information
  • Company or organization name
  • Payment information (processed securely through third-party payment processors)

Usage Information

  • Workflow data and configurations
  • AI agent interactions and conversations
  • Tool and integration usage
  • Activity logs and timestamps
  • Feature usage statistics

Technical Information

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Cookies and similar tracking technologies
  • Log data and error reports

How We Use Your Information

We use the information we collect for the following purposes:

  • Provide and Maintain Services: To operate, maintain, and improve our workflow automation platform
  • Process Transactions: To process payments and manage your subscription
  • Personalization: To customize your experience and provide personalized workflow recommendations
  • Communication: To send you service updates, security alerts, and support messages
  • Analytics: To understand how users interact with our platform and improve our services
  • Security: To detect, prevent, and address technical issues, fraud, and security threats
  • Legal Compliance: To comply with legal obligations and enforce our terms of service
  • AI Model Improvement: To train and improve our AI agents and workflow automation capabilities (with appropriate anonymization)

Data Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Cloud hosting providers (Google Cloud Platform)
  • Authentication services (Firebase)
  • Payment processors
  • Analytics providers
  • Email delivery services

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

Note: We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Secure authentication using Firebase
  • Regular security audits and vulnerability assessments
  • Access controls and authentication requirements
  • Multi-tenant data isolation
  • Regular backup and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • Active Accounts: We retain your data while your account is active
  • Inactive Accounts: Data may be retained for a reasonable period after account closure for legal and business purposes
  • Legal Requirements: Some data may be retained longer to comply with legal obligations
  • Anonymized Data: We may retain anonymized analytics data indefinitely

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Data Portability: Request a copy of your data in a portable format
  • Opt-Out: Opt-out of marketing communications
  • Restrict Processing: Request restriction of processing in certain circumstances
  • Object: Object to processing of your personal information
  • Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at privacy@ensembleapp.ai

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our platform. For detailed information about how we use cookies, please see our Cookie Policy.

Third-Party Links

Our platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to the transfer of your information to our facilities and service providers.

We take appropriate measures to ensure that your personal information receives adequate protection in accordance with this Privacy Policy.

California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to know whether personal information is sold or disclosed
  • Right to say no to the sale of personal information
  • Right to access your personal information
  • Right to equal service and price
  • Right to request deletion of personal information

To exercise these rights, please contact us at privacy@ensembleapp.ai

GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR). We process your personal data based on the following legal grounds:

  • Contract Performance: Processing necessary to provide our services
  • Legitimate Interests: Processing necessary for our legitimate business interests
  • Consent: Where you have given explicit consent
  • Legal Obligation: Processing necessary to comply with legal requirements

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last updated" date
  • Sending you an email notification (for significant changes)

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within a reasonable timeframe.

By using Ensemble Workflow, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms.